Delivering food to York’s shielded and vulnerable


Getting food to the most vulnerable people in the city is being co-ordinated with hundreds of food parcels and meals being delivered daily.

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A city-wide operation encompassing York’s foodbank, the Council’s community hubs, community meal providers and local food businesses are helping ensure people get the food they need.

To service the council’s community hubs with food for the medically shielded, the Council has created a central depot with volunteer drivers and vehicles to transport goods to the hubs. There, food boxes are put together and delivered to people identified through the Council’s dedicated support line.

From making phone calls to thousands of residents, the volunteers in the hubs are building a picture of the amount of food needed and how urgently, meeting special dietary needs and adding to the Government-supplied food.

A Council team has been set up to manage food purchasing and donations. It is buying food for the hubs from local suppliers and is shopping locally for those with special dietary requirements. It has also put in place a system of pre-loaded cards and a supermarket email voucher system to support local shopping.

The council’s support line is also helping people who can afford to buy their shopping but can’t get a delivery slot, or who people who can’t order online. With a local news provider, we have compiled a list of businesses which are able to deliver food and other services, and this is shared with all residents.

Working with Business in the Community, the council has connected to LNER which is donating 2,000 sandwiches each week. These are being shared and distributed by York Pullman buses to schools, community hubs, hostels and partner charities such as Kitchen for Everyone and Carecent.

Working with the Trussell Trust foodbank, which runs four distribution points in York, an extended voucher system is in place for council staff to allocate vouchers when making the proactive welfare calls.

Cllr Keith Aspden, Leader of City of York Council, said:

“This is an excellent response from our partners to support those in most need. The commitment and coordination behind each of these groups is encouraging and we’re pleased to be working alongside them.

“The Council is distributing a printed list of local food suppliers to all households across the city in the next two weeks, in order to ensure residents know their closest local suppliers.

“Crucially, if anyone is struggling financially, or cannot access the internet to order food, then I would encourage them to contact the Council on 01904 551550 or email covid19help@york.gov.uk which remains open this weekend too.

Here are some useful places to get information:

  • Local media are promoting businesses with free advertising. We’ve sponsored an online directory of all the York businesses which are still operating to deliver to you www.yorkmix.com/yorkbiz
  • Search for your local community pages on facebook
  • Check your local supermarket’s facebook or web page for the latest opening hours.

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