Advice and support on flooding in York

City of York Council is putting in place its flood defences to protect local residents and businesses. Action is being taken as river levels are expected to rise fast and a yellow warning for rain has been issued for over the next few days. Below residents can find information on the available advice and support.


Persistent and heavy rain is forecast for later today Tuesday [19/01] and will continue through until early Thursday [21/01]. River levels are expected to rise significantly. Early forecasts indicate potential levels over 4m later this week. 

The council is working with the Environment Agency and will use the latest advice to identify peak levels and will communicate any potential impacts separately, including how to respond to flooding in a Covid safe way.

Letters are being sent to residents living in homes and properties which might be directly affected by high river levels, including anyone who is shielding, to provide advice and support, as well as update residents on the measures being put in place to protect local communities.

The council is working closely with the York and North Yorkshire Local Resilience Forum, which includes police and fire services as well as North Yorkshire County Council, Met Office and Environment Agency.

View the latest river level predictions and warnings here

For more information on floods in York, including advice on how to prepare, visit  Information on flood warnings is available at

For travel advice listen to your local radio and news services, or follow @york_travel and @CityofYork on twitter.

For more information, support and advice visit  . For specific public health advice please contact the York public health team at [email protected]

As the number of Covid cases remains high in the city, residents are being asked to make sure they stay covid safe, using masks, keeping 2m distance and regularly washing hands, whether planning evacuations or helping neighbours.

Anyone requiring public health advice and support are encouraged to contact [email protected], which is monitored 7 days a week, from 9am to 5pm.

Advice and support

When there's flooding in York, the council will provide assistance, and covid safe evacuation support, as well as practical help and information as soon as it's safe and appropriate to do so – all in a COVID secure way.


If your home/property is at immediate risk of flooding – then you don’t need to contact us. We’ll provide sandbags to communities based on the latest forecasted levels. Find out more about where you can purchase sand bags from here Flood advice and information – City of York Council

Evacuation support: B&Bs/hotels (rather than Rest Centres)

if needed, we will be using local B&Bs and hotels rather than Rest Centres to ensure they are a COVID-safe environment. The advice is to stay at home if it is possible to do so and request support if needed by contacting us by email: [email protected] or telephone: 01904 551550.

Social care support

If you know of someone who may be in need of social care and support contact our Adult Social Care Team, email: [email protected] or telephone: 01904 555111 (or textphone: 07534 437804, for sensory impaired callers), between 8.30am and 5pm, Monday to Friday.

Emotional support

The Major Incident Response Team have trained volunteers on hand to provide emotional support to those affected by incidents such as flooding. The team are here to help and you can contact them on [email protected]

Travel safety messages

Drivers, pedestrians and cyclists should not enter or travel through flood water which has risks from hidden obstacles and health hazards. If anyone is due a vaccine or Covid test, please do not travel through flood water to get to the destination and rebook if possible.

For anyone who can access routes safely, it’s important that you please keep your vaccinations appointments. For the latest travel advice visit which includes links to bus operator information and the impact of flood levels on travel options

Food and medicine delivery

We have hundreds of amazing volunteers who have been helping throughout the pandemic. They are helping in many ways including delivering food or medicines, or being someone to talk to over the phone or socially distanced.

Our community hubs continue to support York’s most vulnerable and medically shielded residents. They are working with community groups and our volunteers to:

  • support the most vulnerable residents to deliver food
  • deploy York's pool of volunteers where needed
  • support people with collecting and delivering their prescriptions.

If you need help because you are directly affected by coronavirus and have no other source of help, or are struggling financially, please email [email protected]  or call 01904 551550. The helpline is open seven days a week. Find out more at:

You can also register for access to priority supermarket deliveries if you don’t have someone who can go shopping for you. To register visit

The Environment Agency river forecasters will continue to monitor the situation 24/7 and provide further updates. Please keep an eye out for the latest information and alerts from the Environment Agency for updates on river levels in the city.

Keep up to date with the latest flood warnings and situation in your area at

Follow the council’s website for further updates at:

To report debris/fallen trees please visit

You can also follow @EnvAgencyYNE and #floodaware on Twitter for the latest updates. Or call Floodline on 0345  9881188

Keep up to date with the weather forecast and weather warnings at or listen to BBC Radio York 

Follow advice from North Yorkshire Police about driving in wet conditions

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